Refund and Returns Policy

🔁 Refund Policy for FLEETEK LTD

Effective Date: 19/08/2025
Last Updated: 19/08/2025

At FLEETEK LTD, we want you to be completely satisfied with your purchase. This Refund Policy outlines your rights and our procedures for returns, refunds, and cancellations in accordance with UK consumer law.

1. Your Right to Cancel

If you are a consumer purchasing online, you have the right to cancel your order within 14 days of receiving the goods or services, without giving a reason.

To exercise this right, you must notify us in writing at info@fleetek.co.uk within the cancellation period.

2. Eligibility for Refunds

Refunds may be issued under the following conditions:

  • The item is returned unused and in its original packaging
  • The return request is made within 14 days of delivery
  • The item is faulty, damaged, or not as described
  • The service has not yet been performed or delivered

We reserve the right to refuse refunds for:

  • Customised or made-to-order products
  • Products returned in a used or damaged condition
  • Services that have already been fully performed

3. Return Process

To initiate a return:

  1. Contact us at info@fleetek.co.uk with your order number and reason for return
  2. We will provide return instructions and a return address
  3. You are responsible for return shipping costs unless the item is faulty or incorrect

4. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

  • Approved refunds will be processed within 7–10 business days
  • Refunds will be issued to the original payment method
  • Shipping costs are non-refundable unless the item was faulty or incorrect

5. Faulty or Damaged Goods

If you receive a faulty or damaged item, please contact us within 48 hours of delivery. We may request photos or additional information to assess the issue.

6. Business Customers

Refunds for business purchases are subject to separate terms and may not include the same cancellation rights as consumer purchases. Please contact us for clarification.

7. Contact Us

If you have any questions about this policy or need assistance, please contact:

FLEETEK LTD
📧 Email: info@fleetek.co.uk
🌐 Website: https://fleetek.co.uk